Every other action by Microsoft reminds us that, maybe, it’s time to upgrade to their latest offering: Windows 10. For the users of older versions like Windows 7, Microsoft Answers is an official place where they can find solutions to their problems.
In its latest move, Microsoft announced last weekend that its army of staffers actively contributing to Microsoft Answers won’t provide support and assistance for the following products across different forums, starting next month.
- Windows 7, 8.1, 8.1 RT
- Microsoft Security Essentials
- Internet Explorer 10
- Office 2010, 2013
- Surface Pro, Surface Pro 2, Surface RT, Surface 2
- Microsoft Band – this topic will be locked. Users can participate in Band 2 topic.
- Mobile devices forum – Microsoft support will continue in “Other Windows mobile devices” topic
- Zune – this topic will be locked, but will remain available for browsing
Both Windows 7 and 8.1 are already out of mainstream support and not getting feature updates, like Windows 10. Now, for Windows 7 users, all that’s left is almost a year and a half long extended support for security patches that will end on January 14, 2020. For Windows 8.1, the extended support will terminate on January 10, 2023.
However, it’s not the end of the road. The support forums will continue to exist, being moderated continuously by Microsoft agents. But there will be “no proactive reviews, monitoring, answering, or answer marking of questions,” Microsoft said.
People can fix their issues by getting answers from other users. Also, the option for paid support from Microsoft is always there until the extended support ends.