Engati Builds A Customized, Machine Learning-powered Bot In Just 10 Minutes

No matter what the size of an organization is, the challenge to engage more customers, satisfy their needs, and retain them is of primary importance. As organizations hesitate in employing extra manpower in this area, it becomes an even bigger issue. According to a survey, unresponsive support facilities and lack of immediate response turn out to be a big reason for customer unsatisfaction.

Usually, we see the use of emails, phone calls, SMS, etc., to engage users and satisfy their needs. This whole process can be automated and made efficient with the help of Engati, which is a unique machine learning-based bot platform. Using Engati, you can create a customized bot in just 10 minutses with the help of a GUI interface and plug-and-play components.

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What is Engati? What are its features?

With Engati, one can interact with customers 24×7 intelligently. This could be done via any preferred channel. With the help of an easy-to-use chatbot web integration on your website, you can wow your audience. It supports major messaging platforms like Messenger, Slack, Kik, Skype, Telegram, etc.

It provides an integrated dashboard to help you keep a close eye on the analytics and monitor the user interactions, drop offs, traffic, and other metrics. Its possible use cases could be in e-commerce, healthcare, travel, banking, media, automobile, and other industries.

Thanks to user profile information, you can personalize the chatbot behavior and make sure that each and every customer gets served according to his/her need and interaction history. You can also track the most popular problems being faced by the users by tracking their actions and feedback.

That’s not all. You can train a bot using all the rich information you’re collecting from the customer analytics. With that data, you can train your bots as per the requirements and make them even more intelligent.

Feel free to visit Engati.com to schedule a demo and start creating your own bot right now!

Also Read: Indian Artificial Intelligence Landscape 2017