HelpWire: Explore the Best Alternative to AnyDesk for Remote Desktop Access
AnyDesk is a remote desktop solution that you can easily use to connect to remote systems faster.
But, some users have certain complaints about AnyDesk’s connection stability, security, pricing structure, and licensing. Because of these concerns, many of them are looking for AnyDesk alternatives for better capabilities.
HelpWire by Electronic Team, Inc. is one of the best AnyDesk alternatives that offers stable and secure remote connections. This remote desktop solution works on the free service model to help individuals and small businesses enable quick remote access.
In this article, we’ll compare the offerings of AnyDesk and HelpWire, discuss user concerns, how the two tools solve those concerns, and evaluate whether HelpWire is a promising alternative to AnyDesk.
User Complaints with AnyDesk
Let’s talk about various complaints and concerns of AnyDesk users that prompt them to look for better options.
Misidentifies Personal Users as Business Users
One of the top concerns of AnyDesk users is that the tool mistakenly identifies personal users as business users. As a result, it restricts them to use the free service as it’s meant only for personal users or individuals for non-commercial purposes. It interrupts them frequently and even prompts users to buy a paid plan, although they are using AnyDesk for non-commercial purposes.
Here’s what a Reddit user’s complaint looks like about AnyDesk:
“I use AnyDesk to help my parents, but suddenly I got flagged as a business user and now I can’t connect anymore without paying!”
Situations like this disappoint and frustrate users so much that they may as well start looking for AnyDesk alternatives that offer clear policies for personal use.
Complex Pricing
Many users are unhappy with AnyDesk’s pricing structure. The Solo plan costs $15 per month for a single user, while the Standard plan offers 20 users for $30 per month.
While the second plan could be value for money for businesses who need remote desktop access for multiple users, the basic plan is costly. So, small businesses and individuals who don’t need multi-user access will have to pay a high amount for a single user. This pricing disparity is driving many users away from AnyDesk, and they are now exploring options with affordable and sensible pricing.
Let’s find out a Reddit user’s experience with AnyDesk’s pricing:
“Their pricing makes no sense. $15/month for just one user, but only $30/month for 20 users? Makes no sense at all!”
Unstable Connections
Feedback and reports reveal that users have faced unstable connections and session drops frequently with AnyDesk’s remote desktop solution. Users have also experienced delays in reconnections and other issues, whether they use PCs or mobile devices.
According to an AnyDesk user on Reddit:
“AnyDesk keeps dropping my connection after just a couple of minutes. It’s making it impossible to work remotely.”
Security and Privacy Risks
Despite being a great remote desktop solution, AnyDesk is not risk-proof. Malicious actors have found security vulnerabilities in this software previously and exploited them to gain unauthorized access to users’ data.
Due to these security vulnerabilities, phishing scams, DDoS attacks, data breaches, and other cyber attacks can happen at any time, and you may lose your sensitive customer and business data. This is the reason AnyDesk users are concerned and are searching for more secure alternatives to AnyDesk to protect their systems and data.
Another user on Reddit complains about AnyDesk, this time on the basis of security:
“AnyDesk is becoming a scammer’s paradise. Too many phishing attempts are happening through it.”
Evaluating HelpWire as an AnyDesk Alternative
AnyDesk’s flaws in terms of licensing restrictions, connection instability, security, and pricing structure have led users to look for better remote desktop solutions, such as HelpWire. Unlike AnyDesk, this free AnyDesk alternative offers stable and secure remote connections without licensing restrictions that frustrate users and drive them away.
Let’s compare AnyDesk vs HelpWire to understand how HelpWire the shortcomings of AnyDesk.
Accessibility and User Identification
Unlike AnyDesk, HelpWire doesn’t flag personal users as commercial users out of the blue. HelpWire’s remote desktop service is free whether you are an individual user or a business. This makes it a highly accessible option for a variety of use cases and needs.
Pricing Structure
Currently, HelpWire is available as a completely free remote desktop service that you can use without any limitations. HelpWire doesn’t require you to pay any licensing fees, unlike AnyDesk, which has paid plans for continued use. This is why HelpWire emerges as a more cost-efficient remote desktop solution and becomes the best free alternative to AnyDesk.
Stability of Remote Connections
Due to unstable connections, your remote sessions could be interrupted. No one likes that, particularly in the middle of an important remote session or while assisting clients. But many AnyDesk users have reported weak connection stability and session drops.
On the other hand, HelpWire offers more stable and reliable connections, with little to no interruptions or session drops, unlike AnyDesk. This remote desktop solution efficiently handles remote sessions across various network conditions.
Security and Privacy
HelpWire is a free remote desktop solution, but it doesn’t mean you will have to compromise on security and data privacy. The software uses Auth0 authentication, end-to-end data encryption, and other controls to secure remote connections. This way, HelpWire safeguards users and their data from unauthorized access and threats.
Why Switch to HelpWire? 5 Benefits
There are many reasons why HelpWire is the best alternative to AnyDesk if you are looking for affordable and easy remote desktop access. If you switch to HelpWire, here are some of the benefits you will get:
Straightforward User Interface
HelpWire offers a straightforward user interface that you can use easily to set up remote desktop connections, without complex or lengthy configurations. The software is useful for you if you are a beginner or an expert tech professional.
For example, if you offer tech support, simply share a remote connection link with your clients. Wait for them to accept the request, and you will be connected remotely. Now, you can assist your clients without breaking a sweat.
Supports Multiple Platforms
HelpWire is cross-platform compatible. It works with multiple operating systems, such as macOS, Linux, and Windows. This means you don’t have to be locked with a single platform. This benefits both clients and support teams.
Built-in Chat
You get built-in support chat functionality with HelpWire to be able to communicate with clients and technicians in real-time during remote sessions. With this feature, you can quickly clear doubts of users and offer prompt customer support. This expedites workflows and improves your customer support efforts.
Faster File Transfer
You can perform effortless and high-speed file transfers in an ongoing remote session. This is useful in many scenarios. For example, technicians can quickly drag and drop a file to the session window to send important files to customers and simplify the support process.
Supports Multiple Monitors
HelpWire allows you to view and manage multiple screens concurrently. This helps speed up support sessions.
This feature is useful for clients using multiple monitors in their workflows and while troubleshooting in complex IT environments.
Conclusion
AnyDesk’s remote desktop solution has excellent functionalities and a user interface. But, it also comes with some flaws, such as limitations for licensing, data security and privacy risks, connection stability, and pricing structure. Because of these flaws, many AnyDesk users are finding better, more secure, and affordable remote desktop solutions.
So, when you choose a remote desktop service, figure out what your remote connection needs are and your budget. HelpWire is an excellent option if you are searching for a cost-efficient and secure remote desktop solution that you can rely on.
HelpWire’s remote desktop software is the best AnyDesk alternative. It offers stable remote connections, powerful security controls, user-friendliness, cross-platform support, and other useful features. The best thing is that it’s free and doesn’t involve any licensing restrictions or user misidentification errors.
