Xiaomi Takes Back POCO F1 Devices After Users Report Touch Issues [Update: Quote From Xiaomi]


Update: Following the news of POCO F1 smartphones being taken back by Xiaomi, a Xiaomi spokesperson provided Fossbytes with a quote stating:

At Xiaomi, customer experience is of utmost importance. As a standard practice, Xiaomi collects samples across the entire portfolio for bugs/issues that our users have reported. The feedback collection starts at the service center level, after which samples are further analyzed to improve/correct any existing issues. The POCO team is determined to continually improve the user experience on POCO F1, and this exercise is a part of regular quality practice.”

We hope Xiaomi will resolve the issue soon. We will keep you posted with more information.

Xiaomi’s POCO F1 recently received a new software update for MIUI and the update has brought in touch issues for some users.

It is suggested that some unidentified number of POCO F1 users are facing display issues such as screen freezing, ghost touch, and touch lags.

Additionally, not all POCO F1 smartphones are affected by the new update. However, there is no word on how many devices are affected in totality.

For those who don’t know, screen freezing causes the smartphone to freeze on a particular frame. Whereas the ghost touch issue leads to certain touch actions taking place when the user didn’t even touch the device. And touch lags are just delayed processing of the touch actions.

If you are one of the users facing these issues, worry not as Xiaomi has a solution for you. Pocophone’s Global Head Alvin Tse, via a tweet, has suggested that users can return their smartphones to Xiaomi for the company to figure out the problem and come up with a solution.

To send the POCO devices to the company, you are required to email Tse ([email protected]) with your user ID, contact information, feedback ID, a brief about the problem, and possible videos or screenshots depicting the problem.

Furthermore, the company representatives will get in touch with you to collect the Poco F1 devices. Such users will be informed if their device proves helpful in testing.

While it’s not known if Xiaomi will provide a replacement device during the testing period, I assume it will do so.

Other details remain unknown at the moment. We will let you know once Xiaomi comes out with a word on the same.

Until then, stay tuned to Fossbytes.

Also Read: Xiaomi POCO F1 To Get Night Mode And 960fps Slo-Mo In Two Weeks
Vanshika Malhotra

Vanshika Malhotra

Started off as an acquaintance, she is now a friend of tech trying to become a tech pundit soon. An extrovert in nature, she likes everything doggos and puppers.
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