Update: Following the news of POCO F1 smartphones being taken back by Xiaomi, a Xiaomi spokesperson provided Fossbytes with a quote stating:
“At Xiaomi, customer experience is of utmost importance. As a standard practice, Xiaomi collects samples across the entire portfolio for bugs/issues that our users have reported. The feedback collection starts at the service center level, after which samples are further analyzed to improve/correct any existing issues. The POCO team is determined to continually improve the user experience on POCO F1, and this exercise is a part of regular quality practice.”
We hope Xiaomi will resolve the issue soon. We will keep you posted with more information.
Xiaomi’s POCO F1 recently received a new software update for MIUI 10.3.5.0 and the update has brought in touch issues for some users.
It is suggested that some unidentified number of POCO F1 users are facing display issues such as screen freezing, ghost touch, and touch lags.
Additionally, not all POCO F1 smartphones are affected by the new update. However, there is no word on how many devices are affected in totality.
For those who don’t know, screen freezing causes the smartphone to freeze on a particular frame. Whereas the ghost touch issue leads to certain touch actions taking place when the user didn’t even touch the device. And touch lags are just delayed processing of the touch actions.
If you are one of the users facing these issues, worry not as Xiaomi has a solution for you. Pocophone’s Global Head Alvin Tse, via a tweet, has suggested that users can return their smartphones to Xiaomi for the company to figure out the problem and come up with a solution.
(1/2) Now that 10.3.5.0 stable has been released for POCO F1 and some improvements have been reflected in the build, we are looking to analyze devices that are facing 1) screen freezing 2) ghost touch 3) touch lags. We will need to collect some devices to further test.
— Alvin Tse #MiFan (@atytse) July 12, 2019
To send the POCO devices to the company, you are required to email Tse ([email protected]) with your user ID, contact information, feedback ID, a brief about the problem, and possible videos or screenshots depicting the problem.
Furthermore, the company representatives will get in touch with you to collect the Poco F1 devices. Such users will be informed if their device proves helpful in testing.
While it’s not known if Xiaomi will provide a replacement device during the testing period, I assume it will do so.
Other details remain unknown at the moment. We will let you know once Xiaomi comes out with a word on the same.
Until then, stay tuned to Fossbytes.