But in a turn of events, CCI (Competition Commission of India) began an investigation on whether WhatsApp was abusing its dominant position. WhatsApp challenged CCI in Delhi High Court, requesting to stop the investigation. But the judge felt that the CCI probe was from an entirely different angle and didn’t stop the investigation.
Why is CCI investigating WhatsApp?
The Competition Commission of India is a market regulator that looks out for dominant players in the market and ensures a level-playing field for other competitors. WhatsApp’s penetration in India is impressive. There are many feature-rich and safer alternatives available but Indians never left WhatsApp. Despite the outrageous policy update, very few migrated to other apps.
The hue and cry about the policy were due to certain unfair changes. Once the user accepted the policy, WhatsApp could share personal data about the users with all companies belonging to Facebook (now Meta). They could use that data to profile users and then target users for ads based on the info. WhatsApp even tried to delude users by highlighting the users that messaged would be E2E encrypted.